LAGOS: The MTN call center in Jos has been sealed up by the Nigerian Labor Congress (NLC) due to alleged short-changing of staffs. The team, which was led by Jibrin Bancir, Chairman, Plateau chapter of NLC cited the “undue exploitation and short-changing of staff” as the reason for their action.
Bancir said that the action became necessary because of the refusal of the company managing the MTN call center, CNSSL, to meet an earlier agreement to review the working conditions.
“MTN has standards. You cannot be paying somebody, who is doing the same job, for the same company, N120, 000 in Kaduna, Kano and Lagos, only to pay N37,000 to their counterparts in Jos. When I got in touch with the Human Resources Manager of MTN, he said that it was the business of CNSSL to manage the center.
‘That was after fruitless efforts to make CNSSL to review the workers’ service conditions. Eventually, we gave the company a 14-day ultimatum, which expired Tuesday. Now, we are left with no option, but to seal up the center,” he said.
He further stated that the center would remain sealed until the company reviewed the conditions of service of the workers in Jos office to meet up with their counterparts in other parts of the country.
One of the staff asked rhetorically, “How can you assemble graduates and be paying them peanuts?” –and vowed that the staff would resist any attempt to continue to shortchange them.
Adekoya Adeyemi, Head of Human Resources of CNSSL, however refused to comment on the development and said that “it is not time for interviews.”
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